How does the ordering process work?
Once you submit your order we will email you with a confirmation of your order and either a billed invoice or payment cleared invoice of your order. Then once your order is shipped you will recieve another email.
When should I pay you?
We accept immediate payment through paypal, or with in 7 days. Items will not be shipped until payment has been recieved. If combining shipping please wait for invoice on shipping.
When will my item arrive?
Some items my require processing time especially foro special orders. This can add up to 4+ days to shipping depending on the item. Most items are shipped within 2-4 days of purchase date. You can find on the map the appox. shipping date for your area. http://img.photobucket.com/albums/v635/X_Unspoken_X/FedExGroundshipmap.jpg
An email will be sent out when items are shipped.
What shipping company do you use?
We use Fedex Ground. But if you require a faster delievery we are able to to send it via another service. Email us with your zip code, and tell us if it is a business or residence. We will quickly email you back with shipping options. We cannot offer overnight at the present time.
How can I contact you?
We love to hear from you, you can email us for the quickest response, or send us some snailmail.
Secrets Of Serenity
18709 Fairway Ave.
Maple Hts, OH 44137
ATTN: Nikki & Donna
I need to return an item, how can I do this?
To return an item, you must email us within 7 days of arrival to explain why you wish to return item, such as defect, damage, wrong item etc. Item must be shipped back to Secrets of Serenity, it is the buyers responsibility for shipping charges. When items have arrived and checked out a refund for purchase price will be given. Under some circumstances a discount may be given on next order.