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How does the ordering process work?
When should I pay you?
When will my item arrive?
Can you combine shipping?
What shipping company do you use?
How can I contact you?
I need to return an item, how can I do this?
What type of paments do you take?
Can you ship outside of the US.


How does the ordering process work?
Once you submit your order we will email you with a confirmation of your order and either a billed invoice or payment cleared invoice of your order. Then once your order is shipped you will recieve another email.

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When should I pay you?
We accept immediate payment through paypal, or with in 7 days. Items will not be shipped until payment has been recieved. If combining shipping please wait for invoice on shipping.

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When will my item arrive?
Some items my require processing time especially foro special orders. This can add up to 4+ days to shipping depending on the item. Most items are shipped within 2-4 days of purchase date. You can find on the map the appox. shipping date for your area. http://img.photobucket.com/albums/v635/X_Unspoken_X/FedExGroundshipmap.jpg An email will be sent out when items are shipped.

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Can you combine shipping?
Yes we can combine shipping. We do ask though that you wait for proper total BEFORE paying. This will be sent as an invoice to your email address.

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What shipping company do you use?
We use Fedex Ground. But if you require a faster delievery we are able to to send it via another service. Email us with your zip code, and tell us if it is a business or residence. We will quickly email you back with shipping options. We cannot offer overnight at the present time.

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How can I contact you?
We love to hear from you, you can email us for the quickest response, or send us some snailmail. Email: Secrets_Of_Serenity@yahoo.com Mail: Secrets Of Serenity 18709 Fairway Ave. Maple Hts, OH 44137 ATTN: Nikki & Donna

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I need to return an item, how can I do this?
To return an item, you must email us within 7 days of arrival to explain why you wish to return item, such as defect, damage, wrong item etc. Item must be shipped back to Secrets of Serenity, it is the buyers responsibility for shipping charges. When items have arrived and checked out a refund for purchase price will be given. Under some circumstances a discount may be given on next order.

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What type of paments do you take?
We accept paypal as well as credit cards through paypal. We also accept money orders. Payment must be made within 7 days of invoice.

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Can you ship outside of the US.
As of right now we are unable to ship interrnationally, we are sorry for this inconvience.

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Last Updated: 26 Nov 2006 11:38:11 PST home  |  about  |  terms  |  contact
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